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Guarantee

We back all our products with our 100% Satisfaction Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. In the unlikely event you have any difficulties with any item we will:-

• Give full email and/or telephone support
• In the unlikely event of a technical problem, dispatch a replacement with a 'free post' returns envelope to minimise disruption to you
• Offer to repurchase all or part of the goods from you.

Satisfaction Policy

Unwanted / Items Purchased in Error

We will happily exchange, or offer to repurchase from you, items bought in error within 30 days of purchase. All we ask is that the items were bought from Cartridge People and are returned in their original unopened packaging in a resalable condition.

Just email us at [email protected] or call 0203 001 0234. Customer Service representatives are available Monday to Friday 9am-7pm (excluding Bank Holidays) and Saturday 9:30am-1pm.

We recommend that you ask your post office for a Certificate of Posting as Royal Mail will not accept liability for lost items without this.

Cancellation

As part of our 100% Satisfaction Guarantee, please note that under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a "cooling off period". You are entitled to cancel your order fourteen working days from the day after you receive your goods, for any reason. The regulations state that we must return your money within 30 days. It is our policy that all monies will be returned within 3 working days of cancellation. We will request the return of the goods within a reasonable timescale agreed with each customer. To cancel an order or request that we repurchase the goods from you, please contact our Customer Service team.