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Contact Us

IMPORTANT INFORMATION

Please be aware that Royal Mail are striking on the following dates. Please take this into consideration when ordering to ensure you get your items on time.

  • Friday, 9th December 2022
  • Sunday, 11th December 2022
  • Wednesday, 14th December 2022
  • Thursday, 15th December 2022

Customer Service representatives are available 9am - 6pm Monday to Friday and 9.30am - 3pm on a Saturday.

You can check out our FAQs page for further information.

Please Note: Please be aware that we're experiencing issues with regards to emails from our customer services team being identified as spam. For more information and steps on how to prevent this from happening, please visit our help page.

Use the form below to contact us. Please be as specific as possible as it will help us give you the best possible response.

Problem with your printer?

If you encounter an error code when trying to print we'd strongly advise you to click here and select your printer brand and printer error code from the list shown. From there you'll be able search through the common codes and be given information on how to resolve your issue.

HP has also released information on what to do if you get a "Cartridge Problem" error when using a HP printer. Click here to find out what steps to take if this occurs.

If you've encountered a problem with a printer you have bought from our website, please click here for manufacturer support.

 

Our Performance Pledge

“We guarantee you will be 100% satisfied with every Cartridge People branded product you purchase from us or your money back.”

At Cartridge People, our commitment to customer care is paramount in everything we do. From making sure you get the best deals, delivered on time and from a secure online environment for you to buy with confidence; we’re committed to going the extra mile for you.

For that reason, we decided that we would back ourselves when it comes to the service we provide you, our valued customer. Cartridge People is an exceptional online retailer of printers, printer consumables and more. But that’s only a small part of what we want to achieve.

Using our industry expertise to produce innovative offers and product packages, we refuse to stand still and are determined to continue the fight to put your customer experience at the heart of what contributes to our outstanding reputation.

Every single Cartridge People product you buy from us is backed by our Performance Pledge. It is a Pledge that enforces our commitment to maintaining the highest levels of quality. It is a Pledge that acts as a cornerstone for a retailer you can put your trust in. A Pledge that is both honest and fair to every single one of our customers, every time they buy online.

It is a simple message to sum up our steadfast approach to being your People’s Champion.

If you are unsatisfied with any Cartridge People branded product you purchase online from Cartridge People (for a period of two years after the initial purchase date), we will give you your money back. That’s how dedicated we are to putting you first.

It is our promise to never settle for anything below the highest possible standards, our guarantee to hold ourselves accountable in the unlikely event there is an issue with your order; our way of ensuring customer care is never compromised; Our Performance Pledge.

Cartridge People – Passionate About Printing

Quality of Goods

We never compromise on the quality of our goods and we understand quality and value for money is upper most in our customer’s minds. All our products are manufactured to the highest standards and sourced only from manufacturers with exacting standards, holding ISO9000/9001/9002 and ISO 14001 certifications for quality.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues. Please quote your name, order ID, order date and product(s) ordered in all communications.

Complaint Handling

At Cartridge People we always aim to deliver the very best in all we do as outlined by our Performance Pledge. However, there may be occasions when things go wrong. If you have a complaint, please contact our customer service team using the contact form above.

Customer Service representatives are available 9am - 6pm Monday to Friday and 9.30am - 3pm on a Saturday. Please quote your name, order ID, order date and product(s) ordered in all communications. We aim to respond to and resolve all complaints within 2 working days. We will never take longer than 5 working days to acknowledge any complaint.

Returning Goods

If you have purchased goods incorrectly or no longer want items purchased from the Cartridge People website, you can find further information on what to do by reading our Returns Policy.

Further Details: Terms and Conditions

Please see our Terms section for our full terms and conditions.

Important Notice: Cartridge People is aware of attempts by fraudulent third parties operating online to obtain bank details of individuals and this is a practice that's been widely reported in the media. Please note that a Cartridge People representative will never ask for your bank details (account number and sort code) over the telephone or via any "feedback" form online. If you fear you have been contacted by a third party and have given account and sort code details over the phone or online, we’d encourage you to contact your bank or building society immediately.